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Definitions
These Terms and Conditions ("Terms") govern the relationship between Workflows Accelerator ("Provider", "We", "Us") and the entity or individual ("Client", "You") purchasing automation and engineering services.
"Services" refers to the development, deployment, and maintenance of automated workflows, software integrations, and data infrastructure as described in the selected subscription plan.
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Services & Sprint Model
We operate on a "Sprint" basis. The Client acknowledges the following operational parameters:
- Requests: Clients may submit an unlimited number of automation requests via the designated Client Portal.
- Active Tasks: Only one (1) complex request or sprint is active at any given time, unless otherwise specified in a custom enterprise agreement.
- Turnaround: We aim for a 48-hour turnaround on standard workflows. Complex architectural builds may require multiple 48-hour cycles.
- Infrastructure: Services are deployed on infrastructure (servers/cloud accounts) owned and paid for by the Client (e.g., Hetzner, Coolify, AWS), ensuring Client ownership of data.
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Fees & Payment
Services are billed on a recurring subscription basis (Monthly or Quarterly). Payment is due at the beginning of each billing cycle.
Refunds: Due to the nature of the work (custom engineering time), we do not offer refunds for partial months or unused services once a Sprint has commenced. However, Clients may cancel their subscription at any time to prevent future billing.
Pause Feature: Clients may "Pause" their subscription if they do not have active requests. The remaining days in the billing cycle will be banked for future use.
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Intellectual Property (Ownership)
Unlike traditional SaaS models, Workflows Accelerator operates as a "Work for Hire" agency regarding IP.
Upon full payment of the applicable billing cycle:
- Client Ownership: The Client owns all rights, title, and interest in the specific workflows, scripts, and configurations developed for them.
- Transfer: We facilitate the transfer of all code and credentials to the Client's own repositories and servers.
- Pre-existing IP: Any pre-existing libraries or open-source tools used remain the property of their respective owners, and the Client is granted a license to use them within the scope of the project.
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Confidentiality & Data Security
We take data security seriously. We agree to:
- Keep all Client data, business strategies, and customer lists strictly confidential.
- Use industry-standard encryption for all credential management (Vaultwarden/1Password).
- Not use Client data to train public AI models without explicit written consent.
- Sign a separate Non-Disclosure Agreement (NDA) upon request.
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Limitation of Liability
While we implement robust error handling and "Kill Switch" mechanisms, automation involves third-party APIs (Gemini, Anthropic, Google, etc.) which are outside our control.
Therefore, the Provider shall not be liable for:
- Downtime caused by third-party API failures or changes.
- Loss of profits or data resulting from the use of automated systems, provided the Provider acted with reasonable professional care.
- The total liability of the Provider shall not exceed the amount paid by the Client in the three (3) months preceding the claim.
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Termination
Either party may terminate this agreement at any time.
Effect of Termination: Upon termination, the Provider will cease all active development. Since the infrastructure is owned by the Client, the automations will continue to run. The Client assumes full responsibility for maintenance and server costs post-termination.